Terms of Service

1. General Provisions

These Terms of Service define the rules for using the Asystio platform, a SaaS service operated by Kamil Rogaczewski trading as Kamil Rogaczewski Asystio, ul. Kościuszki 60/4, 32-090 Słomniki, Poland, NIP: 9121865465, REGON: 542655431.

Contact: [email protected], +48 666 232 120.

2. Definitions

• Platform means the Asystio web application and related services.
• User means a natural person, legal person or organisation using the Platform.
• Customer means a User who enters into a service agreement or subscription.
• Service means access to Asystio software in a SaaS model.

3. Technical Requirements

Internet access, a current web browser and an active email address are required to use the Service.

4. Subscriptions and payments

Prices and currency are shown for the selected plan. Amounts labelled net exclude VAT. Before placing an order, the Customer is shown the total payable, including applicable taxes and all mandatory charges. The VAT rate or exemption is determined according to the law and the transaction's tax status. Reverse charge, where applicable, is not a 0% VAT rate.

The Advantage plan costs PLN 149 net per month for the whole organisation or PLN 1,548 net for 12 months, charged once in advance (equivalent to PLN 129 net per month). Pricing does not depend on the number of Users. Asystio may offer 14 days of promotional access for a one-time PLN 9.99 payment, refundable on request during that period. Promotional access does not store a payment method for later charging or start a subscription; renewal requires a separate decision.

Autopay S.A. processes online payments in Autopay payment paths. Other available paths may be processed by Stripe. The operator and available methods, including Visa and Mastercard, are shown before payment. Naming an operator in these Terms does not mean every method is available for every offer.

Access to a paid service is activated automatically after receipt of the operator's payment confirmation. For card payments, fulfilment time runs from successful authorisation. If access is not activated, contact [email protected]; do not repeat the purchase before checking the status of the first payment.

Explicit consent and confirmation of terms

Automatic card charges require the Customer's separate, active consent. The consent checkbox is not preselected. Account registration, acceptance of the Terms or purchase of one-time promotional access does not authorise subsequent charges.

Before confirming an order, the Customer is shown the service and plan, operator, amount payable and currency, charging frequency, first and subsequent payment dates, and cancellation instructions. For variable payments, we explain how the amount is determined. Billing communications are sent by email to the billing address provided.

The business name presented as the statement descriptor is ASYSTIO. The operator or bank may add its own identifier. The descriptor applicable to the selected payment path is disclosed before consent is given.

Payment dates and frequency

Subscriptions are billed in advance for a month or a year, as selected by the Customer. An annual plan is charged in full for the year; its monthly equivalent is for price comparison only. Renewal continues until consent is withdrawn or the subscription ends.

Where the payment path supports a preferred billing day, the Customer can choose a day from 1 to 28. The first period, its amount and the next charge date are shown before confirmation. Otherwise, the payment date displayed in the order summary applies. Changing a preference does not change an already agreed payment date without confirmation of the new terms.

Reminders and service unavailability

For fixed recurring payments, we send a reminder at least once every 6 months. For variable amounts or irregular charges, we notify the Customer of the amount and date at least 7 days before charging. If a paid service cannot be delivered, we inform the Customer without undue delay and explain the next steps, including any refund due.

Cancelling automatic payments

The Customer can disable renewal online at any time in the subscription panel after signing in to the Asystio portal, or request cancellation at [email protected]. Account deletion is not required. Identify the account and subscription in the request; do not provide a full card number or CVV.

After cancellation, we do not initiate further renewal charges. Requests are checked daily and handled without undue delay. We confirm the end of automatic charging and the access end date by email. Disabling renewal does not shorten the paid access period, unless the Customer exercises a withdrawal right or the parties agree otherwise.

If a charge has already been submitted to the operator and cannot be stopped, but concerns a period that should not be charged under an effective cancellation instruction, we refund it and confirm the refund by email. Cancellation does not remove amounts owed for services properly supplied before cancellation.

Records and security

The confirmation email includes the service, plan, operator, amount, currency, frequency, payment date, selected billing day, communication channel, statement descriptor and cancellation instructions. We retain the electronic consent record and accepted automatic payment terms throughout the agreement. A signed agreement is retained where that form was used. After termination, records are retained to the extent and for the period required by law or necessary to establish, pursue or defend claims, in accordance with our retention policy.

We retain evidence of service delivery, including activation of access, subscription status and confirmations sent to the Customer. Card details are entered in the operator's secure form; Asystio does not store full card numbers or CVV codes. The operator authenticates the first transaction according to bank and legal requirements, including 3D Secure / SCA where required.

On receipt of a chargeback, we review the dispute and whether further charges should be stopped. We contact the Customer where necessary to clarify the payment. This process does not limit rights against the card issuer or statutory rights.

Refunds and payment complaints

Refunds use the original payment method. Card refunds return to the account linked to the card. Another method requires the Customer's explicit agreement and must not cause additional costs. Incorrect or duplicate charges are investigated and amounts not due are refunded.

Complaints can be sent to [email protected] or the provider's postal address. We respond within 14 days. Disabling renewal does not replace statutory withdrawal or a complaint. The procedure and withdrawal form are in Refunds and complaints. Other billing rules are in Payments and subscriptions.

5. Statutory withdrawal

Consumers may withdraw from an online service agreement within 14 days of its conclusion. Sole proprietors are protected to the extent provided by the Polish Consumer Rights Act. The conditions, refund procedure and optional form are available in Refunds and complaints.

Liability and "AS IS" basis

To the extent permitted by law, Asystio services are provided on an "AS IS" and "AS AVAILABLE" basis, without additional implied warranties of uninterrupted availability, full error-free operation, or fitness for a particular purpose.

This clause does not limit consumer rights or any rights that cannot be excluded under mandatory law.

11. Account model and separate offer terms

Asystio operates primarily as a B2B platform for companies and sole proprietors using the service for professional or business purposes. The ecosystem may also include a client/community account used for bookings, loyalty wallet, referrals, and end-user activity.

• B2B portal: standard subscription plans, billing, company workspace, and operational modules.
• Client/community account: consumer-facing functions, wallet, rewards, and closed-loop benefit programs.
• Promotional offers: these apply only on the basis described in separate promotional documents.

Whenever a launch offer, promotion, or benefit program introduces additional rules, the dedicated documents prevail: Asystio Advantage offer terms and Referral Program Terms.

Unless explicitly stated otherwise, standard pricing and standard subscription rules apply independently from temporary or sales-assisted special offers.