Payments and subscriptions
13.1. Currency and prices
Prices and currency are shown for the selected plan. Amounts labelled net exclude VAT. Before placing an order, the Customer is shown the total payable, including applicable taxes and all mandatory charges. The VAT rate or exemption is determined according to the law and the transaction's tax status. Reverse charge, where applicable, is not a 0% VAT rate.
Settlement in PLN or another available currency follows the offer accepted before purchase. We do not add fees that were not disclosed before the order was confirmed.
13.2. Operators and activation
Autopay S.A. processes online payments in Autopay payment paths. Other available paths may be processed by Stripe. The operator and available methods, including Visa and Mastercard, are shown before payment. Naming an operator in these Terms does not mean every method is available for every offer.
Access to a paid service is activated automatically after receipt of the operator's payment confirmation. For card payments, fulfilment time runs from successful authorisation. If access is not activated, contact [email protected]; do not repeat the purchase before checking the status of the first payment.
13.3. Available payment methods
Available payment methods depend on the operator and the current purchase path. They may include Visa/Mastercard payment cards, BLIK, fast bank transfers, digital wallets and traditional bank transfer for selected annual settlements or individual B2B arrangements.
Before a payment or subscription is confirmed, the customer is shown information about the payment operator, selected plan, amount, currency, frequency, payment date, preferred billing date, communication channel and the business name visible on the statement where the operator provides such a descriptor.
13.4. Recurring payment rules
Explicit consent and confirmation of terms
Automatic card charges require the Customer's separate, active consent. The consent checkbox is not preselected. Account registration, acceptance of the Terms or purchase of one-time promotional access does not authorise subsequent charges.
Before confirming an order, the Customer is shown the service and plan, operator, amount payable and currency, charging frequency, first and subsequent payment dates, and cancellation instructions. For variable payments, we explain how the amount is determined. Billing communications are sent by email to the billing address provided.
The business name presented as the statement descriptor is ASYSTIO. The operator or bank may add its own identifier. The descriptor applicable to the selected payment path is disclosed before consent is given.
Payment dates and frequency
Subscriptions are billed in advance for a month or a year, as selected by the Customer. An annual plan is charged in full for the year; its monthly equivalent is for price comparison only. Renewal continues until consent is withdrawn or the subscription ends.
Where the payment path supports a preferred billing day, the Customer can choose a day from 1 to 28. The first period, its amount and the next charge date are shown before confirmation. Otherwise, the payment date displayed in the order summary applies. Changing a preference does not change an already agreed payment date without confirmation of the new terms.
Reminders and service unavailability
For fixed recurring payments, we send a reminder at least once every 6 months. For variable amounts or irregular charges, we notify the Customer of the amount and date at least 7 days before charging. If a paid service cannot be delivered, we inform the Customer without undue delay and explain the next steps, including any refund due.
Cancelling automatic payments
The Customer can disable renewal online at any time in the subscription panel after signing in to the Asystio portal, or request cancellation at [email protected]. Account deletion is not required. Identify the account and subscription in the request; do not provide a full card number or CVV.
After cancellation, we do not initiate further renewal charges. Requests are checked daily and handled without undue delay. We confirm the end of automatic charging and the access end date by email. Disabling renewal does not shorten the paid access period, unless the Customer exercises a withdrawal right or the parties agree otherwise.
If a charge has already been submitted to the operator and cannot be stopped, but concerns a period that should not be charged under an effective cancellation instruction, we refund it and confirm the refund by email. Cancellation does not remove amounts owed for services properly supplied before cancellation.
Records and security
The confirmation email includes the service, plan, operator, amount, currency, frequency, payment date, selected billing day, communication channel, statement descriptor and cancellation instructions. We retain the electronic consent record and accepted automatic payment terms throughout the agreement. A signed agreement is retained where that form was used. After termination, records are retained to the extent and for the period required by law or necessary to establish, pursue or defend claims, in accordance with our retention policy.
We retain evidence of service delivery, including activation of access, subscription status and confirmations sent to the Customer. Card details are entered in the operator's secure form; Asystio does not store full card numbers or CVV codes. The operator authenticates the first transaction according to bank and legal requirements, including 3D Secure / SCA where required.
On receipt of a chargeback, we review the dispute and whether further charges should be stopped. We contact the Customer where necessary to clarify the payment. This process does not limit rights against the card issuer or statutory rights.
13.5. Payment failure
If a payment fails, the system may retry automatically according to the operator's rules and the selected plan. After unsuccessful attempts and prior notice to the customer, access to the service may be suspended.
13.6. Refunds and complaints
Disabling renewal, statutory withdrawal and complaints are separate procedures. Details, deadlines and a model form are in Refunds and complaints. Disabling renewal does not remove consumer rights or applicable protections for sole proprietors.
Refunds use the original payment method. Card refunds return to the account linked to the card. Another method requires explicit agreement from the Customer and must not cause additional costs. We confirm the refund by email with the appropriate correction document where required.
13.7. Invoices
We issue an invoice or receipt after each payment. Invoices are available in the customer panel and sent by email. From 2026, Polish invoices will also be issued through KSeF where required by law.
13.8. Price changes
We notify customers of material price changes at least 30 days in advance. The customer may cancel before the new rates enter into force. Price reductions or promotions may be applied immediately for the customer's benefit.
13.9. Promotions and coupons
We may periodically offer discounts, referral credits or promotional codes. The terms of each promotion are stated separately. Promotions cannot be combined unless expressly stated otherwise.
13.10. Payment security
Online transaction security is essential. Autopay, Stripe or another selected payment operator meets the applicable security standards for the supported methods, including PCI DSS requirements for card payments where applicable. Full card details are not stored on Asystio servers. The customer enters them in the operator's secure form or process, and the operator is responsible for tokenisation and transaction authorisation. In case of suspected unauthorised transactions, please contact us immediately; the operator supports chargeback and investigation processes.