Account and data deletion

How to request account deletion

You can delete your Asystio account (the Asystio mobile app and portal) in two ways:

• In the app: Settings → Privacy → Delete your data (also: Settings → Delete account). After you confirm your identity the request is queued and its status is shown on the same screen. You can cancel it until it is completed.
• By e-mail: write to [email protected] from the address linked to your account, with the subject “Account deletion”.

What we delete and when

We complete the request without undue delay and no later than 30 days after confirming your identity. We delete your sign-in account and the data Asystio controls: profile, settings, preferences, marketing consents, notifications and content you published in Asystio.

What may be kept

• Accounting and billing records (such as invoices and payment confirmations) are kept for the period required by tax and accounting law.
• Data needed to establish, exercise or defend legal claims is kept until those claims expire.
• Records of your visits to a salon or business that uses Asystio are kept by that business as the controller. Ask that business directly to delete them; we can help pass the request on.

See the Privacy Policy and Data Retention Policy for details.