Official

List of Subprocessors

Last updated: March 1, 2026Official

Current product subprocessors (entities that process personal data on Asystio's behalf): Infrastructure & platform: - Google Cloud / Firebase (hosting, authentication, storage, App Check) — EU region - Firebase Data Connect (application data layer) — EU region AI: - Google Vertex AI / Gemini (AI processing; PII workloads in the EU) - Anthropic Claude via Google Vertex AI partner models (premium reasoning, EU endpoint; covered by Google's processing terms) Communications: - Infobip (transactional SMS, 2FA, voice) - Resend (transactional email; transfer outside EEA on SCC basis) - ElevenLabs (voice synthesis/transcription for the AI receptionist; standard endpoint, transfer outside EEA on SCC basis) Payments: - Autopay (payment operator being implemented for integration-covered checkout paths; production-active status after live confirmation and DPA/processing terms confirmation) - Stripe (legacy/migration payment paths; transfer outside EEA on SCC basis) Product analytics & observability: - PostHog EU (product analytics, masked session replay) — EU - Sentry EU (error/performance monitoring) — EU ingest Planned (not yet live): OpenAI (GPT) via Azure OpenAI — will be added once configured for an EU region with a DPA in place. Note: tools used privately for software development (e.g. AWS, IDE coding assistants) do not process tenant or end-user data and are not product subprocessors.

Active subprocessors

Provider	Status	Region	EEA transfer	Purpose
Google Cloud / Firebase	Active	European Union	No	Hosting, authentication, file storage and core platform services.
Firebase Data Connect	Active	European Union	No	Application database: customers, appointments, documents and company settings.
Vertex AI / Gemini	Active	European Union for personal data	No	AI features in the product: summaries, drafted content and document analysis.
Infobip	Active	European Union data centre where available	Depends on the region	Customer SMS delivery, one-time codes and voice calls.
Resend	Active	Provider infrastructure outside the European Union	Yes, under standard contractual clauses	Outbound system email: confirmations, reminders and notifications.
ElevenLabs	Active	Provider infrastructure outside the European Union	Yes, under standard contractual clauses	Voice for the phone assistant: speech synthesis and speech recognition during a call.
PostHog EU	Active	European Union	No	Product analytics and in-portal surveys, with no advertising tracking.
Sentry EU	Active	European Union	No	Technical error monitoring, so failures are visible and get fixed.
Anthropic (Claude) via Google Vertex AI	Active	European Union	No	A model for harder analysis, available on request in selected features.
Autopay	Being rolled out	Poland and the European Union	No	Online payment handling: card, BLIK and transaction billing data.
Stripe	Earlier rollout	Provider infrastructure outside the European Union	Yes, under standard contractual clauses	Payments and top-ups on the paths launched before the move to Autopay.